Shipping Policy

1. General
This Shipping Policy applies to all orders placed through the Luxe Oxygène online shop, operated by Ambitherm GmbH, Switzerland. By placing an order, you agree to the terms below.

2. Processing Time

• Orders are usually processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

3. Shipping Methods & Carriers

• We ship via reliable carriers such as Swiss Post and DHL.

• Shipping options and estimated delivery times will be displayed at checkout.

• Expedited shipping options may be available at an additional cost.

4. Shipping Costs

• Shipping fees are calculated at checkout based on the delivery address, weight, and chosen shipping method.

• Any customs duties, taxes, or import fees for international orders are the responsibility of the customer.

5. Delivery Time

• Standard shipping within Switzerland typically takes 2–5 business days.

• International shipping times vary depending on the destination, customs, and local postal services.

• Delivery times are estimates and cannot be guaranteed.

6. Order Tracking

Once your order is shipped, you will receive a tracking number via email to monitor your shipment.

• Please note that tracking updates may take 24–48 hours to appear.

7. Shipping Restrictions

• We currently ship to locations listed during checkout.

• We do not ship to P.O. boxes or military addresses unless explicitly stated.

8. Lost or Damaged Shipments

• If your order is lost or arrives damaged, please contact us immediately at info@luxeoxygene.com.

• We will work with the carrier to resolve the issue and may offer a replacement or refund, depending on the circumstances.

9. Changes & Updates

• We may update our Shipping Policy from time to time.

• The latest version is always available on our website.