Refund & Return Policy

1. General
This Refund & Return Policy applies to all purchases made through the Luxe Oxygène online shop, operated by Ambitherm GmbH, Switzerland. By placing an order, you agree to the terms outlined below.

2. Returns

• Customers may return products within 14 days of receiving the order.

• To be eligible for a return, items must be:

  • Unused and in their original condition

  • In the original packaging

  • Accompanied by the receipt or proof of purchase

3. Non-Returnable Items
Certain items may not be eligible for returns, including:

• Products marked as final sale or clearance

• Gift cards or downloadable digital products

• Items that have been used, damaged, or altered

4. Return Process

• To initiate a return, contact us at info@luxeoxygene with your order number and reason for return.

• We will provide instructions for returning the product, including the return address.

• Customers are responsible for the cost of returning items, unless the return is due to a defective or incorrect product.

5. Refunds

• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, refunds will be issued to the original payment method within 7–14 business days.

• Shipping fees are non-refundable unless the return is due to an error on our part.

6. Exchanges

• We currently do not offer direct exchanges.

• If you wish to exchange an item, please return the original product for a refund and place a new order.

7. Damaged or Defective Items

• If you receive a damaged or defective item, contact us immediately at info@luxeoxygene.com.

• We will arrange a replacement or full refund at no additional cost.

8. Changes & Updates

• We may update this Refund & Return Policy from time to time.

• The latest version is always available on our website.